Our Customer Focus

Our Customer Focus

We’re Customer Centric

At Newly Weds® Foods, we’re driven by a commitment to you, our valued customer. You stand at the core of our business on every level. From product development to customer support, everything we do is aligned with your expectations for success in a constantly evolving industry. The heart of our business is you.

Research & Development/Product Development – Teamwork That Works

As one of the largest food ingredient companies in the world, our team, consisting of a wide range of scientific disciplines, partners with you at every step of development to ensure the success of your products in the marketplace.

Global Culinary Expertise – Creativity Excites The Palate

Our highly skilled/trained culinary team has its pulse on the latest food trends throughout the world, connected via Kitchencounters™, our exciting new culinary digital network. Our global culinary team collaborates and creates the newest tastes, flavours and textures that reflect consumer interest and deliver a truly unique food experience for you.

Our six Culinary Centres around the world bring top talent to the table, highlighting true innovation and excitement. We use the highest quality spices, herbs, flavours and other key taste components sourced from all over the world to create customised and truly unique flavour systems destined to inspire your next culinary success!

Quality Controls Drive Food Safety

As a business we understand the quality expectations our customers demand and have critical controls in place to continually meet and exceed these standards. Through initial safeguards, integrated with rigorous inspections of supplier facilities and our own manufacturing locations, our food safety management systems instill confidence in the delivery of optimum quality products to consumers. We are British Retail Consortium certified as well as other 3rd party audit certifications.

Unparalleled Customer Service – Forging Lasting Relationships

We are committed to delivering exceptional customer service. Through our strategically located, global production and distribution facilities, we are positioned to have your order ready on time and in full. What’s more, by understanding your goals and working as your partner, we take pride in fostering exceptional, long-term relationships.

Sales Support – Rocketing Your Success

Our business brings a comprehensive program of proven solutions in sales and marketing to help reach your target audience with impact. Combining strategic planning with market knowledge and global expertise, we deliver a package of support materials to ensure your success.

Kitchencounters – Inspires And Collaborates On Newest Taste Trends

Kitchencounters is our most recent venture to enable sharing of our culinary expertise and taste trends on a global scale. Our goal is Inspiring New Tastes in line with consumer expectations.